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Screwed...yet again.
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| Screwed...yet again. |
| 04.06.05 (4:46 pm) [edit] |
Today I went walked home from the bus mall. It was such a nice day and I wanted to enjoy it. So along my way, I stopped in at various shops that I had driven by many times, but never stopped to check out.
The first one was a pawn shop where I bought a ratchet and a couple of those little ratchetty things that go on the end. Yeah, technical..I know.
Then I continued walking, stopping in a few other stores...half looking for a new computer chair.
Eventually I wandered into Jad's Cycle on 20th. I was looking around and thought to myself that it would be nice to have a mud guard (fender) for my bike. So I picked one up.
I got home and found that the ratchetty thingies were too big to use on the bolts on my bike and that the fender didn't fit.
So I hopped into the car and went back to the pawn shop where I exchanged one of the ratchetty thingies and got a few bolts that I was hoping would fit my computer chair.
Then I stopped at Jay's to return the fender. He told me that the bank charges him $1.00 to reverse an interac transaction and that I'd have to pay that. I couldn't believe it. I mean, you make a killing on labor, you mark up your prices and you have your children working for you...and you can't even eat a $1.00 charge for the few customers that you have who return something? What the hell kind of customer service is that? Plus, on top of that, I have to pay the fee for using the interac in the first place!! Not only did he charge me the dollar...he charged me the frigging tax on it!!!
I told him that it's unfortunate that he doesn't care about his customers enough to forego penalizing them because they were unable to use his parts or unsatisfied with them and for whatever reason, had to return them. It's like adding insult to injury since I was already pissed that the damn thing didn't fit in the first place!!
It's too bad that he will never see our faces in his shop again.
Just another example, folks, of the canabalism that greed causes people to partake in. It isn't about people anymore. Just the bottom line. It would have cost him $1.00 to have me bring him more business. But I suppose I'm only one insignificant little newt wandering the slimy shores of the ghetto-pool. I'm all for supporting local business. I'd much rather shop at the small places than at Wal-Mart. But the local guy isn't really doing much for me, now is he? It really is too bad that local business people can't show a little more integrity. I hate Wal-Mart...but at least I can return things without being slapped in the face for it.
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